My second order of a product from Firemaple. Just like the first, very slow shipping.
We apologize for the delay in shipping your order and any inconvenience this may have caused. We strive to provide a timely and efficient delivery process for all of our customers. Thank you for your continued support.
I am not sure what the shipping protection was all about. Products I ordered did not come protected at all. First shipment came in an unpadded envelope and the lantern came in its original box. Just happy that the lantern didn’t break during shipping.
Thank you for bringing this to our attention. We apologize for any confusion regarding our shipping protection. It Protects your order from damage, loss, or theft during shipping. Our team will look into this matter and ensure that all future shipments are properly protected. We are glad to hear that your lantern arrived safely and we appreciate your feedback. Please do not hesitate to reach out to us if you have any further concerns. Thank you for choosing our company.
So I never recieved my order but then it turns out my neighbor had it. Finally got it and have used it on multiple camping trips and I LOVE IT!!!!! IT IS THE PERFECT CAMPING COMPANION FOR HEATING AND COOKING !!!! will definitely order more from this company 😌 I am very satisfied
Hi there! Thank you so much for taking the time to share your positive experience with our Shipping Protection product. We're so glad to hear that your package was eventually found and that you've been loving it on your camping trips. We appreciate your support and look forward to providing you with more great products in the future. Happy camping! ️