Shipping policy

FireMaple is pleased to provide free standard delivery on purchases of $64 or more inside the United States. Please check back periodically with us as we plan to expand our shipping locations in the near future.

SHIPPING DAYS

Shipping Country

Estimated Delivery Time Once Shipped

Price

United States

(US Warehouse)

Standard: 3-7 Working Days

Expedited: 2-5 Working Days

Standard: US$9.9

Expedited: US$14.9

Free - orders over US$64.00

United States

(International Warehouse)

*New Arrival & Accessories

Standard: 5-10 Working Days

Expedited: 2-5 Working Days

Standard: US$13.9

Expedited: US$20.9

Free - orders over US$64.00

Australia

Standard: 5-15 Working Days

Expedited: 2-5 Working Days

Standard: US$13.9

Expedited: US$20.9

Free - orders over US$79.00

Europe

Standard: 5-15 Working Days

Expedited: 2-5 Working Days

Standard: US$13.9

Expedited: US$20.9

Free - orders over US$79.00

Canada

7-15 Working Days

Shipping fees will be calculated by product weight

1- 100g: US$6.9

101-200g: US$9.9

201-300g: US$13.9

301-600g：US$18.9

601-900g：US$24.9

Free - orders over US$79.00

We currently offer shipping services for orders placed within the continental United States, excluding Alaska and Hawaii, as we are unable to deliver to those regions at the moment.

Processing Time: 1–3 business days
Shipping Time: 2–15 business days
Most U.S. orders are processed and shipped quickly. However, due to customs clearance or warehouse delays, a small number of orders may require up to 7 extra days for processing. Rest assured, we always strive to ship your order as fast as possible.

Please Note:

  • Stoves and related gear may ship 1–3 days later than other items, as they are fulfilled through a separate channel.

  • A $5 additional shipping fee applies to the Saturn Gas Stove and its compatible accessories due to special handling.


SHIPPING COSTS

Depending on the item(s) you purchase on firemaplegear.com and the location to which the items will be delivered, different shipping methods will be available. At checkout, you will be prompted to choose a shipping method for your order. Shipping costs are dependent on the items in your order, the shipping method you select, and your shipping location. Your actual shipping charges will be displayed during checkout prior to the completion of your order.


CHANGING ADDRESS

If you receive an email notification that the shipment has been shipped, unfortunately the address cannot be modified.
If you have not received an email notification of the shipment, please contact contact@fire-maple.com to confirm that the address can be changed.


DISCOUNT AND COUPONS

Discount codes or coupons cannot be stacked.

 

PARCEL DELIVERY

If you order more than one item, we try to make sure all your items reach you at the same time.
Sometimes our products are not always sent together since different shipping options can be used, depending on the product.

TRACKING ORDER

If you want to check the logistics of your order, please click Track order to view the details.

LOST PACKAGES

If you have a lost or missed packages, please contact us at contact@fire-maple.com within 7 days of the expected delivery date. Any claims submitted after the 7-day period may be rejected. Please note, Firemaple is not responsible for lost or unreceived orders caused by a customer's address entry error.

EXCHANGES

Items are only replaced if they are defective or damaged within 14 days after receipt. Email us and take a picture of the items you received at contact@fire-maple.com if you need to exchange it for the same item.