FireMaple is pleased to provide free standard delivery on purchases of $49 or more inside the United States. Please check back periodically with us as we plan to expand our shipping locations in the near future.

 

SHIPPING DAYS

Processing Time (3-5 working days) + Shipping Time (3-20 working days)

Shipping Country Estimated Delivery Time Once Shipped Price
United States 1-3 Working Days

Standard: US$6.49

Free - orders over US$49.00

Europe 10-15 Working Days

Standard: US$12.95

Expedited:US$23.95   

Free - orders over US$79.00 

Canada 10-15 Working Days

Standard: $12.95

Expedited:US$23.95   

Free - orders over US$79.00 

Australia 10-15 Working Days

Standard: $12.95

Expedited:US$23.95   

Free - orders over US$79.00 


Transit times are somewhat slower than typical due to COVID-19, although they usually take between 3 and 7 business days depending on location. In light of these challenging circumstances, we really appreciate your patience and understanding.

 

SHIPPING COSTS

Depending on the item(s) you purchase on firemaplegear.com and the location to which the items will be delivered, different shipping methods will be available.

At checkout, you will be prompted to choose a shipping method for your order. Shipping costs are dependent on the items in your order, the shipping method you select, and your shipping location. Your actual shipping charges will be displayed during checkout prior to the completion of your order.

 

FINDING YOUR ORDER STATUS

Once you have submitted an order on firemaplegear.com, you will receive a confirmation email shortly thereafter. The confirmation email will contain a link to your order. Tracking numbers will be displayed on the order detail page once the order has shipped.

 

LOST PACKAGES

If you have a lost or missed packages, please contact us at cs@fire-maple.com within 7 days of the expected delivery date.
Any claims submitted after the 7-day period may be rejected. Please note, Firemaple is not responsible for lost or unreceived orders caused by a customer's address entry error.

 

EXCHANGES

Items are only replaced if they are defective or damaged within 14 days after receipt. Email us and take a picture of the items you received at cs@fire-maple.com if you need to exchange it for the same item.