Warranty Information

Warranty Claims for Quality-Related Issues

Fire Maple provides a straightforward warranty that is processed in the most hassle-free way possible. Fire Maple provides a 3-year limited warranty on all of our products covering defects caused by materials and manufacturing only. As long as you are the original purchaser, and the product is not working properly under normal use, you can contact Fire Maple or Fire Maple’s local distributors for return or repair process information.
Fire Maple or Fire Maple’s distributors will repair or replace the product and return it to you free of charge.
If you are located outside of the United States, Send us a message to learn about the Fire Maple distributor where you live.

Initiating a Warranty

1. Please reach out to Fire Maple customer support via contact@fire-maple.com to initiate a warranty. Please state the reason for warranty and provide an invoice or screenshot to confirm the order number.
2. Fire Maple will share the corresponding return address with you within 24 working hours.
3. For the warranty to be processed in a timely manner, please be sure to send a return notification to Fire Maple with the following information:
  • Name of the courier
  • Tracking number

Please Note:

  1. The buyer must provide sufficient proof of purchase.
  1. The defective item’s visible proof depicting the defect is required.
  1. Fire Maple requires quality inspections on returns.
  1. For defective items that Fire Maple needs to have returned, warranties on those replacements are voided if the wrong item is returned to Fire Maple or if the defective item is not returned.

Shipping costs must be covered by the buyer in the following situations:

  • Returning products for any reason other than a proven defect.
  • Returning personal items
  • Returning items claimed to have defects but found by Fire Maple quality control to be in working condition.
  • Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under 3-year Limited Warranty:

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues
  • Free products
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
  • Damage from modification, negligence, improper maintenance, and normal wear and tear
  • Purchases from unauthorized resellers
Note: If your Fire Maple product was damaged for reasons outside of materials or manufacturing, Fire Maple and Fire Maple distributors can repair or replace your product for a reasonable fee + shipping.