Warranty Information
Warranty Claims for Quality-Related Issues
Fire Maple provides a straightforward warranty that is processed in the most hassle-free way possible. We offer a 3-year limited warranty on all products, covering defects caused by materials and manufacturing only.
As long as you are the original purchaser and the product is not working properly under normal use, you can contact Fire Maple or our local distributors for return or repair information. Fire Maple will repair or replace the product and return it to you free of charge.
If you are located outside of the United States, Send us a message to find your local distributor.
Initiating a Warranty
- Contact support via contact@fire-maple.com. Please state the reason and provide an invoice or order screenshot.
- We will share the corresponding return address within 24 working hours.
- To ensure timely processing, send us a return notification including:
- Name of the courier
- Tracking number
Please Note:
- The buyer must provide sufficient proof of purchase.
- Visible proof (photos/videos) depicting the defect is required.
- Fire Maple requires quality inspections on all returns.
- Warranties on replacements are voided if the wrong item is returned or if the defective item is not returned.
Shipping costs must be covered by the buyer when:
- Returning products for any reason other than a proven defect.
- Returning personal items.
- Items claimed to be defective but found by Quality Control to be in working condition.
- Unauthorized returns made outside of the approved process.
Not Covered Under 3-year Limited Warranty:
- No sufficient proof of purchase
- Lost or stolen products
- Expired warranty period
- Non quality-related issues
- Free products
- Damage from outside sources
- Misuse (falls, extreme temps, water)
- Modifications or negligence
- Normal wear and tear
- Purchases from unauthorized resellers
