Free U.S. Shipping $64+ on Eligible Orders

Shipping policy

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Free Standard Shipping: on orders over US$64 (United States) — see regional thresholds below.

We ship to the United States, Canada, Australia, the United Kingdom, New Zealand, the European Union, and select markets in Asia — and we're planning to expand soon!

Delivery Timeframe

  • Processing: 1–3 working days
  • Shipping: 3–10 working days

Good to Know

  • Actual shipping charges are shown at checkout before you pay.
  • The product page will indicate if an item ships from China.
  • We'll include stickers and other goodies — just for being awesome.

Shipping Rates & Free Shipping

Shipping fees for standard items are based on your order subtotal (after discounts). Heavy or oversized products — such as camping cots, tents, and power stations — ship at a flat rate and are not eligible for free shipping. Eligible products are marked on their product pages.

Destination Standard Items
Orders $0–$34.99 		Standard Items
Orders $35+ 		Free Shipping
On Orders Over 		Heavy & Oversized
Flat Rate
United States US$6.90 US$9.90 Free over $64 US$29.90
Australia US$6.90 US$9.90 Free over $79 US$29.90
United Kingdom US$6.90 US$9.90 Free over $79 US$29.90
New Zealand US$6.90 US$9.90 Free over $79 US$29.90
Select Asian markets US$6.90 US$9.90 Free over $79 Not available
Canada US$6.90 US$9.90 Free over $99 US$29.90
European Union US$6.90 US$9.90 Free over $129 US$39.90
Please note:
  • Free shipping applies to standard items only, once your order subtotal reaches the threshold for your destination.
  • The US$9.90 rate applies to standard-item orders of US$35.00 or more that have not yet reached the free-shipping threshold.
  • If your order contains both standard and heavy/oversized items, the applicable fees for each will be calculated and displayed at checkout.
  • Discount codes and coupons cannot be stacked. Free shipping is calculated on the subtotal after discounts.

Order & Delivery Support

Changing Address

Once your order has shipped, the delivery address can no longer be modified. If you have not yet received a shipping notification, contact contact@fire-maple.com as soon as possible.

Tracking Your Order

To monitor your delivery status, please visit our Track Order page.

Lost Packages

Report lost or missing packages to contact@fire-maple.com within 7 days of the expected delivery date. Claims after this period may be rejected. Fire Maple is not responsible for undelivered orders caused by an address entered incorrectly by the customer.

Parcel Delivery

We try to deliver all items in one shipment, but items may occasionally ship separately depending on the product and warehouse. You will not be charged extra for split shipments.

Exchanges

Defective or damaged items can be replaced within 14 days of receipt. Email photos of the item to contact@fire-maple.com to request an exchange for the same item.

Discounts & Coupons

Discount codes and coupons cannot be stacked.