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  • 5 stars: 5 (100%)
  • 4 stars: 0 (0%)
  • 3 stars: 0 (0%)
  • 2 stars: 0 (0%)
  • 1 star: 0 (0%)
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Anthony C. (DO)

​10/10 Customer Service!
​"I lost the lid to my Fire-Maple G3 and reached out to support looking for a solution. Even though they let me know replacement lids aren't sold separately, they went above and beyond and shipped me a replacement, charging only for the shipping cost. It’s wonderful to find brands that truly back their customers like this. Excellent product and exceptional support!"

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Richard A.H. (GB)
Fabulous

Best customer service I have EvER experienced thank you 😊

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Carsten K. (DE)
Very good

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Clae A. (US)
Incredible service!

Thank you.for providing me a replacement insulation sleeve! My boiler is now back to normal.

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Jack D. (NZ)
Amazing warrenty

Had a small thing go wrong on one of my products and the team were happy to replace it for a brand new part. Amazing warranty service very stoked with that